Telephone Sales

At the Telecharge.com call center, quality control and courtesy are our priority. All our agents go to Telecharge.com "finishing school" before they begin answering customer calls. And because 9 out of 10 have been with us for at least two years, our sales agents have dealt with all types of customers and have more experience than anyone in the business. Over two-thirds of incoming calls are answered by an agent within 20 seconds, because our diligent managers anticipate demand and adjust our staffing and call routing. Even at busy times, your calls get through!

From cancelled events to lost gloves, our customer service agents expertly resolve issues – always with a smile. And your box office has dedicated access to customer service hot lines at busy times, so no matter what happens, you're always covered.

The STAR System telephone sales module enables you to train your agents to answer calls expertly in no time! Our acclaimed software combines robust ticket search and customer service capabilities in an easy to use format, while guiding your agents and ticket buyers effortlessly through even the most complex transactions.

• Integrated "Online Event Guide" for agents with instant access to event/venue information
• Private label call answering from Telecharge.com, maintaining venue identity
• Simple set-up of venue call centers with fast and efficient agent training
• Call center overflow support for high-volume sales periods
• Customer information captured efficiently and securely
• Complex seat location searches
• Unlimited custom delivery options